众文网1.求一篇与酒店客房管理系统相关的英文文献,急
Hotel Room Management System（酒店客房管理系统） First, school discipline consciously to comply with regulations, should civilized, courteous, ethical, stresses discipline. To be positive, loving and respecting their jobs, be good at learning, to acquire new skills. Second, it is necessary to dress induction, listing services, it is necessary to instrument client makeup, generous manner, standardized terminology, civilized service, courtesy, enthusiasm for the initiative. Third, room service, daily in accordance with the procedures and requirements in accordance with the provisions of Health and was cleaning the room, it is necessary to carefully; room to manage the items and found that the issue of timely reporting. Fourth, the provision of accommodation, there must be a department director of the Center for leadership and service signing; external accommodation officer, I have a valid identity card or registration documents before they are allowed to stay. Five are not free to get foreigners to stay or live-in room, without the consent of the Director of the Center are not allowed to open private room, for others (including our employees) to provide accommodation, rest and entertainment. Sixth, check the clean-up room shall not tamper with the guests and private use of the things that students and guests are not allowed to ask for goods and the receipt of gifts; found loss of the public have to pay for items. Seven are not allowed into the front of others; front desk computer to staff management and operation, not related to personnel are not allowed to operate privately; typing, photocopying, send and receive fax, according to charges. Eight working hours are not allowed off-the-job, leave something to the leadership, are not allowed to sit in and for private classes, are not allowed to playing poker，织毛衣， watching TV and doing non-work-related matters. 9, do a good job in security work, in particular, do a good job in security work of the fire nuisance, it is necessary to ground inspections to identify problems and deal with timely reporting. Hotel health management system First, the purpose of health management to improve the quality of the hotel to provide the customers with fresh, clean and healthy consumption environment, and special provisions of the final version. Second, the contents of 1, the management of health management, including personal hygiene items and equipment health management and three aspects of food hygiene management. 2, officials at every level of their work area kept clean of Health has carried out clean-up responsibility. Managers to subordinate the management of health workers have jointly and severally liable. 3, clean-up of professional health departments and staff responsible for the work projects of regional and specialized cleaning and management. Clean the main means of public health, the Department of Food and Beverage catering manager, kitchen and cooks, the health sector and its personnel. 4, hygiene management standards: (1) instrument appearance and personal hygiene of staff. (2) the necessary health knowledge. (3) physical, mental health, test of "health card" posts. 5, see the standard of food hygiene management "on the hotel's management of food hygiene." 6, items and equipment standards for health management: to maintain the surface of materials and equipment formation, light, no smell, no damage, no marks clean, tidy and orderly place. 7, self-health check in accordance with the staff, teams and groups to check, departmental examination, the functional departments of the four inspection system to check, using conventional inspection, special inspection, secret investigation of the way, make unannounced visits. The problems of inspection, in accordance with the standards of accountability and punishment. Third, examination 1, goods, facilities and equipment requirements of surface roughness, light, no smell, no damage, no marks clean, tidy and orderly place, or in accordance with the seriousness of the circumstances and the impact of punishment. (1) Mao Xu, floating ash, water, paper and other minor health problems, each of the punishment given to 0.1-0.5 million. (2) deposition, stains, grease, the larger debris, hair, wrinkles and other health problems, each element of the punishment given to 0.5-2. (3) dirt, there are foreign bodies, cracks, damaged, irregular placed, dislocation, loss or lack of goods, and environmental health issues such as smell, every element of the punishment given to 2-5. 2, all periodic health clean-up, no clean-up due to the expiration of the formation of health corner, to give 1 yuan。
2.关于酒店培训的英文文献
酒店英语口语120句 欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上（下午、晚上） 好，先生（夫人） 。
2) How do you do ？ 您好！（初次见面） How do you do ？ 您好！ Glad to meet you . 很高兴见到您。 3) How are you ？ 您好吗？ Fine ,thanks. And you ？ 好的，谢谢。
您呢？ 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆（餐厅、商店） 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 （客人刚入店时） I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
（客人在饭店逗留期间） I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。 （客人离店时） 7) Have a good time ！ 祝您过得愉快！ 电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。
您找谁？ Can I help you ? 9) Sorry , I've dialed the wrong number. 对不起，我拨错号了。 10) May I speak to your General Manager？ 能和你们总经理说话吗？ Speaking. 我就是。
11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ？ 您要留口信吗？ 12) Pardon ？ 对不起，请再说一遍好吗？ I beg your pardon ？ 对不起，请再说一遍好吗？ 祝贺语： 13) Congratulations！ 祝贺您！ 14) Happy birthday！ 生日快乐！ 15) Happy New Year！ 新年快乐！ 16) Merry Christmas！ 圣诞快乐！ 17) Have a nice holiday！ 节日快乐！ 18) Wish you every success！ 祝您成功！ 答谢和答应语： 19) Thank you (very much). 谢谢您（非常感谢） 。
20) Thank you for your advice(information，子help). 感谢您的忠告（信息、帮助） 。 21) It's very kind of you . 谢谢，您真客气。
22) You are welcome. 不用谢。 23) Not at all . 不用谢。
Don't mention it . 不用谢。 24) It's my pleasure . 很高兴为您服务。
With pleasure . My pleasure . 25) I am at your service. 乐意为您效劳。 26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。
道歉语： 27) I'm sorry . 很抱歉。 28) Excuse me . 对不起。
29) I'm sorry . It's my fault . 对不起，那是我的过错。 30) Sorry to have kept you waiting . 对不起，让您久等了。
31) Sorry to interrupt you . 对不起，打扰您了。 32) I'm sorry about this. 对此表示歉意。
33) I apologize for this. 我为此道歉。 34) That's all right . 没关系。
35) Let's forget it . 算了吧。 征询语： 36) Can(May ) I help you ？ 我能帮您什么吗？ Yes ,please . 好的。
37) What can I do for you ？ 我能为您干点什么吗？ 38) Is there anything I can do for you ？ 有什么我能为您效劳的？ 39) Just a moment , please . 请稍等一下。 40) May I use your phone ？ 我能借用您的电话吗？ Yes ,of course . 当然可以。
Certainly . 当然可以。 指路用语： 41) Go upstairs/downstairs 上楼/下楼 42) It's on the second(third) floor. 在二（三） 楼 43) Excuse me. Where is the washroom 对不起，请问盥洗室（电梯） 在哪儿？ （restroom,elevator） This way ,please. 请这边走。
44) Turn left/right. 往左（右） 转。 45) It's in the lobby near the main entrance. 在大厅*近大门。
46) It's in the basement at the end of the corridor. 在地下室走廊尽头。 提醒用语： 47) Mind(Watch) your step. 请走好。
48) Please be careful. 请当心。 49) Please don't leave anything behind. 请别遗忘您的东西. 50) Don't worry. 别担心。
51) Take it easy. 放心好了。 52) Please don't smoke here. 请不要在这里抽烟。
告别语： 53) Goodbye. 再见. 54) See you later. 等会见。 55) Good night. 晚安。
56) See you tomorrow. 明天见。 57) Goodbye and thank you for coming. 再见，谢谢您的光临。
58) Goodbye and hope to see you again. 再见，希望再见到您。 59) Have a nice trip！ 一路平安！ 60) Wish you a pleasant journey! Good luck！ 祝您旅途愉快！ 前厅部 （61） Have you a reservation？ 您预订过吗？ （62） May I have your name and room number？ 您能告诉我您的名字与房间号码吗？ （63） Here is your room key. 给您房间钥匙。
（64） Please pay at the cashier's desk over there. 请去那边帐台付款。 （65） Are these your baggage? May I take them for you？ 这些是您的行李吗？我来帮您拿，好吗？ （66） I'm afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。
（67） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。
（68） I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 我们期待着下一次为您服务。
（69） May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？ （70） I'm sorry, madam. We don't have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 （71） How many pieces of 。
3.怒求精品酒店的英文资料或者文献和翻译800字左右
Dear «Title» «Last_Name»
Welcome to Jebel Ali Golf Resort & Spa!
On behalf of our General Manager, Mr. Fredrik Reinisch, it gives us greatpleasure to extend a sincere and warm welcome to the Resort and we are takingthis opportunity to wish you a relaxed and an enjoyable stay with us.
Our team looks forward to making your stay a memorable experience and ifthere is anything we can do to make you more comfortable, please do nothesitate to contact the Resort Relations team who will be delighted to assistyou.
The breakfast is served from 06:00 – 11:00 in Ibn Majed Restaurant. Toavoid any disappointment, we advise you to book your restaurantreservation in advance.
We are pleased to offer you a complimentary Wireless Internet in the roomand in all areas of the Resort.
We would kindly remind you that the UAE is an Islamic country and out ofrespect for the local customs and culture we would be grateful if you wouldrefrain from wearing swimwear in the restaurants and public areas of thehotels. We would also recommend you dress modestly when leaving the hotel.
Once again, on behalf of the entire team we wish you a pleasant andcomfortable stay.
Yours sincerely
Denise Michel
Front Office Manager
译文
亲爱的《职务》《姓氏》
欢迎下榻杰贝尔阿里高尔夫度假酒店！
我谨代表总经理弗雷德里克·雷尼西（Fredrik Reinisch）[KY1] 先生，对您来到本度假酒店表示真诚而热烈地欢迎，同时借此机会预祝您在我们这里度过轻松愉[KY2] 快的时光。
我们的团队期待为您营造一次难忘的体验，如有任何方面我们可以通过改进而使您更舒适，请务必联系酒店团队，他们将竭诚为您提供帮助。
早餐供应在伊本·马吉德餐厅，开放时间为上午6点至11点。为避免耽误您用餐，我们建议您提前预订餐位。
我们很高兴在客房内和度假酒店所有区域为您提供免费无线上网服务。
我们友情提示您，阿拉伯联合酋长国是一个伊斯兰教国家，出于对当地文化风俗的尊重，您在餐厅用餐和在酒店公共区域活动时请避免穿着泳装，对此我们将不胜感激。同时也建议您在离店时保持衣着得体。
我们谨代表酒店全体同仁再次预祝您度过一段舒适愉快的时光。
敬启
丹尼斯·迈克尔（DeniseMichel）
前厅经理
4.求一份酒店管理的论文带英文
酒店管理人员在中国十大百万年薪职业中排名第六。酒店、旅游业将成为上海服务产业的支柱，目前，全世界已有17个国际酒店管理集团在上海投资或管理高星级酒店，酒店行业在不断扩充，对人才的需求也不断增加，每年都需要数以千计的国际化酒店管理人才。三年内北京酒店也将达800家，高级洒店管理人才抢手。
一、培养目标
本专业培养拥护党的基本路线，适应生产、建设、管理、服务第一线的，德智体美等全面发展的中等职业技术应用性专门人才。要求学生掌握经济管理基础理论，酒店、餐饮与旅游基础知识，具备酒店基本管理与服务能力。学生毕业后主要去各饭店、酒店、宾馆从事酒店基层管理及餐饮、客房服务工作。
二、专业培养要求
本专业注重学生综合素质的培养，主要学习经济管理基础知识、酒店基本理论。本专业突出技能培训，学生在学习期间，将接受酒店、宾馆的餐饮、客房顶岗实习实训等多方面的技能训练。
学生毕业后可在以下岗位从事工作：
各类酒店、饭店、宾馆的门迎、前厅接待人员和客房服务人员；
各类旅游公司，旅游管理部门工作人员；
各类酒店、饭店、宾馆楼层管理、大堂管理、咨询、会展等工作；
各类酒店、饭店、宾馆的商务部门从事业务洽谈、对外联络服务工作；
5、各类酒店、饭店、宾馆的商务部门从事市场调查、情报、信息服务等工作。
三、毕业应获得以下几个方面的知识和能力
1、具有诚信、坚毅的品格和敬业、负责的职业道德与团队协作精神；
2、具有较好的专业基础知识和自学能力、进取创新意识；
3、掌握现代服务理念，了解现代服务业发展趋势；
4、熟悉酒店前厅、客房、餐饮、康乐等部门的业务知识；
5、熟悉我国酒店业发展的方针、政策和法规；
6、具有酒店的前厅、客房、餐饮、康乐、会展等管理与基本服务能力；
7、具有较强的计算机操作、文字表达、人际沟通能力以及一定的职业外语表达能力。
四、主干学科
酒店管理概论
五、主要课程
现代酒店管理、酒店心理学、旅游学概论、前厅客房服务与管理、餐饮服务与管理、菜点与酒水、酒店英语、现代酒店营销、酒店财务管理、会议服务与管理、康乐服务与管理
六、主要实践性教学环节
社交礼仪实训
酒店英语、旅游英语口语训练
会展模拟实践
七、主要专业实验
1、餐饮服务实践
2、酒店营销实践
3、前厅与客房服务与管理实践
4、酒店顶岗实习
八、课程设置与教学计划
5.酒店人员流失的英文文献去哪里找啊
the staff can be the hotel soul and the liquid assets . without employees , the only thing that the hotle can do is just sing the song of "the The Fortress Stratagem",however , the staff of the present hotel drains heavily and seriously ,and this leads to a lot of troubles on the managers. with the development of social ,the improvement of live level , basic needs can not satify the people today any more, esteem needs and self-actualization are put in higher level of the hierarchy of needs now .thus these wise managers should affect his employees by his or her charm , to attract the clerks by double wins , depend on the loyal rules to retain the clerks and peaceful management to reform them so as to keep tarry of humance resources .。
6.酒店毕业论文摘要翻译
Now the hotel profession's development receives many factors the restrictions, simultaneously also faces the very big trend of development. Various enterprise also utilizes each way to carry on the development. Mainly with three ways, the first kind is the brand pattern, what does compares is successful, internationally “best West”, it already does not invest, also does not entrust, it sells the brand, buys its system again, the network decides the room system, grade of service training. In addition has through the capital link controls the market, like through purchase annexation, this is a quite typical spot. The third kind is the dependence serves win customers' favor, its development speed is mainly quickly gains the source of tourists quantity stable enhancement depending on the high quality service then to control the market. If the Chinese hotel industry wants to surpass the world, but also depends on traditional the development model, is not enough, if wants to open the development to stress modernized tightly information technology this turning point, will serve diligently achieves first-class, goes out has the Chinese characteristic new path, we this great ideal is only then hopeful realizes. Overseas hotel industry, because starts as early as the place which definitely has us in the scientific management and the high quality modes of business operation aspect to be worth using for reference, that is precious wealth, therefore China's hotel in fast growth process, not only need do own characteristic also to need to study to the advanced western idea. How lets the enterprise have the powerful competitive power is a crucial factor.。
7.酒店毕业论文摘要翻译
Now the hotel profession's development receives many factors the restrictions, simultaneously also faces the very big trend of development. Various enterprise also utilizes each way to carry on the development. Mainly with three ways, the first kind is the brand pattern, what does compares is successful, internationally “best West”, it already does not invest, also does not entrust, it sells the brand, buys its system again, the network decides the room system, grade of service training. In addition has through the capital link controls the market, like through purchase annexation, this is a quite typical spot. The third kind is the dependence serves win customers' favor, its development speed is mainly quickly gains the source of tourists quantity stable enhancement depending on the high quality service then to control the market. If the Chinese hotel industry wants to surpass the world, but also depends on traditional the development model, is not enough, if wants to open the development to stress modernized tightly information technology this turning point, will serve diligently achieves first-class, goes out has the Chinese characteristic new path, we this great ideal is only then hopeful realizes. Overseas hotel industry, because starts as early as the place which definitely has us in the scientific management and the high quality modes of business operation aspect to be worth using for reference, that is precious wealth, therefore China's hotel in fast growth process, not only need do own characteristic also to need to study to the advanced western idea. How lets the enterprise have the powerful competitive power is a crucial factor.。
8.求一篇酒店顾客投诉研究类英文文献及翻译,20000印刷符以上
Hotel guest complaint casesU.S. hotel quality consulting firm, in 1987 conducted on all types of hotel service quality survey, which found the following common complaints from hotel guests Case 49:1, Finance Department(1) Some of the guests staying at the hotel during the period, due to the costs in other sectors, such as restaurant meals cost, until the guests have finished moving out checkout process only after the go to the Finance Department; time guests pay up to restaurant dining cost accounts, customers are not only protest but also a great feeling unhappy and, therefore, spontaneous combustion, complained that the hotel, which happens from time to time.(2) Sometimes, the cost of the accounting section in the guest voucher slip, forget the fees for customers in the production of signature; after the accounts of customers refuse to pay this cost, while guests to the hotel to ask: "You can not go through and on the spot verification of the cost of payment? "This is a complaint, the Finance Department's second case occurred.2, in the Office of Member Services fatigues(3) Sometimes, gracious, hospitable hotel staff in the Office of fatigues, forget to tell customers about the services provided by hotels, such as the guests dry laundry service, price lists; restaurant's hours of operation, providing food dishes point ; Leisure Centre facilities, entertainment, room location and room service; as the guest services required information is not timely provided to the guests, causing inconvenience to the guests, and invite guests grievances, complaints, complaints.(4) Members of the Office of boots to help customers put his luggage and escort guests to his (her) room, but forget to tell customers how to use a number of indoor facilities, such as indoor central air conditioning knobs, transferred to any location for the normal room temperature, Caise TV and multi-way control the use of audio units, direct-dial telephone for internal use programmed instructions, etc., which also caused dissatisfaction guests, leading to guest complaints.3, Engineering Maintenance Division(5) The neglect guests staying indoor maintenance projects proposed requirement that guests inform the engineering department directly by telephone or Front Office, shows there is room in need of repair projects, however, did not immediately engineering maintenance staff to answer, and in a timely manner before to guest rooms for inspection or maintenance, which led to guest complaints.(6) Engineering weak engineers, not according to the needs of the meeting, promptly installed conferencingSystems, such as the microphone used by the rostrum, with。
9.旅游英语毕业论文
Deep blue seacoast, blue color Qingdao
This plan at the middle of May takes advantage of the off season goes to Qingdao has a look, but SARS eventually or let me collect the liveliness, in was burning hot summer rushes to me Qingdao's seashore.
- The blue color seacoast, deep blue Qingdao (picks from Qingdao street corner everywhere obviously LOGO, for welcomes Austria transports design)
Sea water bathing place
Qingdao pooled small small six (the numeral is greatly accurate otherwise? Patronized plays, had not recorded number number) sea water bathing place. The sixth sea water bathing place is worst. Because is situated at the train stands neighbor, the bathing place appears noisy and is cramped, exudes the foam sea water whips the crowded trestle the sand beach small pity. Even if so, still had innumerably just under the train tourist does not wait to lay down 行囊 directly soars the big sea, some people continually 泳衣 also did not trade go to sea to play. Side in the sand beach reef group has the many people is digging the sea 蛎 or seizes 寄居蟹， looks they raises å°æ¡¶ carries earnest type which the small shovel earnestly seeks, but also really let me also move the heart which had a look.
10.与短租公寓相关英语参考文献
The silent young woman in bed number six is called Jasmine. So am I, but names are only superficial things, floats bobbing on the surface of the water, and we share deeper connections than that. Which is why she fascinates me - why I spend my off-duty time sitting beside her.
Today is difficult. The ward heaves with patients and I am kept busy emptying bed-pans, filling out forms, changing dressings. Finally, late in the afternoon, I get a few moments to make coffee, to take it over to the orange plastic chair beside her bed. I am thankful to be off my feet, glad to be in her company once again.
'Hello, Jasmine,' I say, as if greeting myself.
She does not reply. Jasmine never replies. She is down too deep.
Like me, she has been sea-damaged. I too am the daughter of a fisherman, so I bait my words like fish-hooks, cast them into her ears, imagine them sinking down through cold, dark water. Down to wherever she may be.
'I have little time today,' I tell her, touching her hair.
With Jasmine, it is always difficult not to touch. She is that rare thing, a truly beautiful woman. Because of this, people invent reasons to walk by. I catch them looking, drinking her in, feeding on her. They are barracuda, all of them. Wheelchair-pushing porters who slow to a crawl when they near her bed. Roaming visitors with greedy eyes. Doctors who stop, draw the thin screen of curtain, and continually re-examine that which does not need examination.
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